New Cosumer Report Published by Consumer Unity and Trust Society, Nairobi

The numerous consumer organizations that I collaborated with in Kenya all worked under the motto that informed consumers are empowered citizens.

Unfortunately, the challenge for many organizations working for the welfare of consumers is the difficulty of not only disseminating knowledge and getting consumers to use the knowledge to protect themselves, but the limited compliance to laws and standards among traders and suppliers and enforcement by the government is often minimal.

 To bridge the gap between inadequate consumer knowledge and the lack of development of a consumer protection regime in Kenya, the Consumer Unity and Trust Society, Nairobi will host a workshop to launch and disseminate the “State of Kenyan Consumer Report 2012” on September 6, 2012 in Nairobi at the Safari Club Hotel.

This report is the result of the project “Consumer Rights Empowerment for Social, Economic Justice and Good Governance in Kenya” (CONSREG) that allowed consumers the opportunity to reflect on needed improvements and seek accountability in different sectors across the country.

Consumers in Kisumu, Mobasa, Nyeri and Nairobi were asked to participate in surveys that documented their experiences using water, transport, electricity, telecommunication and healthcare services.

The study and report is critical to facilitating the development of Kenyan consumer protection region and the foundation for the consumer protection policy advocacy for good governance for better service delivery whether in healthcare, water, communication, transport or sanitation.

If you would like to learn more about the report or file a consumer complaint, please contact the Consumer Unity and Trust Society Africa Resource Centre, Nairobi at + 254-20-386 2149-50/232 9112.  

Also, visit their website at www.cuts-international.org/ARC/Nairobi/.